Our commitment to you — quality service, transparency, and accountability. Available in multiple formats for your convenience.
Choose your preferred format — download, listen, or read online
Pakua Hati kamili ya Utoaji Huduma katika muundo wa PDF. Inajumuisha viwango vyote vya huduma, ahadi, na maelezo ya mawasiliano.
PDF | Imesasishwa: Agosti 2026
Kwa wateja wenye ulemavu wa kuona au wale wanaopendelea kusikiliza, tunatoa rekodi za sauti za Hati ya Utoaji Huduma.
MP3 | Muda: ~12 dakika
Download the full Service Charter document in PDF format. Includes all service standards, commitments, and contact information.
PDF | Updated: August 2026
For visually impaired users or those who prefer listening, we provide audio recordings of the Service Charter.
MP3 | Duration: ~12 min
Listen to the Service Charter in Kiswahili — Press play and follow along
Read by: College Administration • Duration: ~12:00
Accessibility: This audio player is fully keyboard accessible. Use Tab to navigate and Enter/Space to play.
Tools designed to make the Service Charter accessible to everyone
Our commitments to you — read the full text below
WIZARA YA ELIMU
IDARA YA TAIFA YA ELIMU YA UFUNDI NA MAFUNZO YA UFUNDI STADI
CHUO CHA UFUNDI NA UFUNDI STADI CHA BUTULA
S.L.P. 44 – 50404, BUMALA (KENYA)
Barua pepe: butulatechnical@gmail.com
DIRA: Kuwa kituo bora cha ubunifu, utafiti na maendeleo.
DHAMIRA: Kutoa nguvu kazi yenye ujuzi kupitia utoaji wa elimu bora na bunifu ya ufundi na mafunzo ya ufundi stadi.
| Na. | Huduma | Mahitaji ya Mteja | Gharama | Muda |
|---|---|---|---|---|
| 1 | Kujibu simu | Simu | Bila malipo | 15 sekunde |
| 2 | Kujibu maswali ya mteja anayefika chuoni | Kufika na kuuliza swali | Bila malipo | Dakika 1 |
| 3 | Kujibu barua au mawasiliano | Barua iliyoandikwa | Bila malipo | Siku 5 za kazi |
| 4 | Kupokea malalamiko ya umma | Kuwasilisha malalamiko | Bila malipo | Siku 1 ya kazi |
| 5 | Kushughulikia malalamiko | Malalamiko kwa maneno au maandishi | Bila malipo | Siku 14 za kazi |
| 6 | Usajili wa wasambazaji | Fomu ya maombi iliyojaa, Profaili ya kampuni, Cheti cha usajili, PIN, Cheti cha Ushuru, Taarifa ya benki, Vyeti vya usajili vya mashirika husika, Risiti ya ada ya usajili, Fomu za marejeleo ya kampuni, Kitambulisho/Passport | Bila malipo | Siku 14 za kazi |
| 7 | Uchakataji wa zabuni | Kuwasilisha zabuni za bidhaa na huduma | Bila malipo | Siku 90 za kazi |
| 8 | Taarifa kwa wazabuni walioshinda/walioshindwa | Kupata taarifa kupitia tovuti ya e-procurement | Bila malipo | Siku 1 ya kazi |
| 9 | Malipo ya bidhaa/huduma zilizopokelewa | LPO/Faktura, Cheti cha kukamilika kwa kazi/huduma | Bila malipo | Ndani ya siku 60 tangu kupokea faktura |
| 10 | Uuzaji wa vifaa vilivyopitwa na wakati | Kuwasilisha zabuni | Bila malipo | Siku 60 tangu matangazo |
| 11 | Ushiriki wa umma katika utungaji sera | Kushiriki na kuelewa mada | Bila malipo | Siku 1 |
| 12 | Uajiri wa wafanyakazi | Kuwasilisha maombi rasmi kulingana na tangazo | Bila malipo | Siku 90 |
| 13 | Maombi ya taarifa | Kuwasilisha ombi la taarifa | Bila malipo | Siku 21 |
| Na. | Huduma | Mahitaji ya Mteja | Gharama | Muda |
|---|---|---|---|---|
| 14 | Usajili wa wanafunzi wapya | Ada ya usajili, Barua ya kujiunga, Cheti cha matokeo, Mahitaji ya kozi, Nyaraka halisi kwa uhakiki, Picha ya pasipoti | Kshs. 500 | Dakika 5 |
| 15 | Usajili wa wanafunzi | Kukidhi vigezo vya kujiunga na kozi, Kulipa | Kulingana na muundo wa ada | Siku ya kuripoti |
| 16 | Utangulizi na maelekezo kwa wanafunzi wapya | Uwepo wa mwanafunzi | Bila malipo | Wiki ya kwanza baada ya kuripoti |
| Na. | Huduma | Mahitaji ya Mteja | Gharama | Muda |
|---|---|---|---|---|
| 17 | Utoaji wa masomo kulingana na mtaala | Usajili na kuhudhuria masomo | Kulingana na muundo wa ada | Kulingana na sera ya kitaaluma |
| 18 | Utoaji wa mitihani ya ndani | Kadi ya mitihani | Bila malipo | Kulingana na ratiba ya mitihani |
| 19 | Matokeo ya mitihani ya ndani | Kitambulisho cha kuingia kwenye mfumo wa wanafunzi | Bila malipo | Dakika 5 |
| 20 | Usajili wa mitihani ya nje | Nakala ya vyeti vya awali, Kitambulisho, Ada ya mitihani, Picha ya pasipoti, Cheti cha kuzaliwa | Bila malipo | Kulingana na ratiba ya taasisi ya mitihani |
| Na. | Huduma | Mahitaji ya Mteja | Gharama | Muda |
|---|---|---|---|---|
| 21 | Usikilizaji wa kesi za nidhamu za wanafunzi (zisizohusisha BOG) | Kufika mbele ya BOG | Bila malipo | Siku 14 |
| 22 | Usikilizaji wa kesi za nidhamu za wafanyakazi | Kufika mbele ya kamati | Bila malipo | Siku 30 |
Huduma yoyote isiyolingana na viwango vilivyotajwa hapo juu au afisa yeyote asiyefuata viwango vya heshima na ubora katika utoaji huduma, tafadhali toa taarifa kwa:
MKUU WA CHUO
Chuo cha Ufundi na Ufundi Stadi cha Butula
S.L.P. 44 – 50404, Bumala (Kenya)
Simu: +254 741 969 132
Barua pepe: butulatechnical@gmail.com
Katibu wa Tume / Mkurugenzi Mkuu,
Tume ya Haki za Utawala,
Ghorofa ya Pili, Jumba la West End Towers, Waiyaki Way, Nairobi.
S.L.P. 20414 – 00200 Nairobi
Simu: +254 (0)20 2270000 / 2303000
MINISTRY OF EDUCATION
STATE DEPARTMENT FOR TECHNICAL, VOCATIONAL EDUCATION AND TRAINING
BUTULA TECHNICAL AND VOCATIONAL COLLEGE
P.O. BOX 44 - 50404, BUMALA (KENYA)
Email: butulatechnical@gmail.com
VISION: To be a center of excellence, in innovation, research and development.
MISSION: To produce proficient manpower by providing quality and innovative technical and vocational education.
| S/N | Customer Support Services | Customer Requirement(s) | Cost of Service | Timeline |
|---|---|---|---|---|
| 1 | Response to phone calls | Phone call | Free | 15 seconds |
| 2 | Response to enquiry by walk-in client | Walk in and make the inquiry | Free | 1 minute |
| 3 | Response to correspondence | Written correspondence | Free | 5 working days |
| 4 | Response to public complaints and grievances | e-mail and social media | Free | 1 working day |
| 5 | Resolution of complaint | Make a complaint | Free | 1 working day |
| 6 | Registration of suppliers | Duly filled application form, Company profile, Certificate of Incorporation/Registration, PIN Certificate, Valid Tax Compliance Certificate/Exemption, Original Bank Statement, Copy of Certificate of Registration with relevant Regulatory Bodies, Non-refundable fee payment receipt, Copies of Annual Return forms, National ID/Passport | Free | 14 working days |
| 7 | Processing of tenders | Submit bids for goods and services | Free | 90 working days |
| 8 | Notification of successful and unsuccessful bidders | Access e-procurement portal for notification | Free | 1 working day |
| 9 | Payment of goods and services received | LPO/Invoice, Certificate of completion | Free | 60 days from receipt of invoice |
| 10 | Disposal of obsolete stores | Submission of bids | Free | 60 days from advertisement |
| 11 | Public participation in policy-making process | Familiarization with issue and active participation | Free | 1 day |
| 12 | Recruitment of staff | Make formal application based on the advert | Free | 90 days |
| 13 | Processing of request for information | Make a request for information | Free | 21 days |
| S/N | Service | Requirement(s) | Cost | Timeline |
|---|---|---|---|---|
| 14 | Admission of Trainees | Admission fee, Admission Letter, Academic result slip/certificate, Course admission requirements, original documents for verification, Passport photograph | Kshs. 500 | 5 Minutes |
| 15 | Registration of trainees | Meet minimum course requirements, Payment of required fee for the course | As per fee structure | Reporting day |
| 16 | Orientation and induction of Trainees | Presence/Availability of the Trainee | Free | 1st Week of Reporting |
| S/N | Service | Requirement(s) | Cost | Timeline |
|---|---|---|---|---|
| 17 | Curriculum Delivery | Registration, Lecture attendance | As per fee structure | As per Academic policy |
| 18 | Administration of Internal examinations/assessments | Examination card | Free | As per exam schedule |
| 19 | Issuance of Internal Examinations/Assessments results | Trainees Portal login credentials | Free | 5 Minutes |
| 20 | Registration of external examinations/Assessments | Copy(s) of Previous qualification, National ID, Examination/Assessment fees, Passport photo, Birth certificate | Free | As per examining body schedule |
| S/N | Service | Requirement(s) | Cost | Timeline |
|---|---|---|---|---|
| 21 | Disposal of disciplinary cases for students (unless referred to B.O.G) | Appear before BOG | Free | 14 days |
| 22 | Disposal of disciplinary cases for the staff | Appear before the panel | Free | 30 days |
Any service/good rendered that does not conform to the above standards or any officer who does not live up to commitment to courtesy and excellence in Service Delivery should be reported to:
THE PRINCIPAL
BUTULA TECHNICAL AND VOCATIONAL COLLEGE
P.O. BOX 44 – 50404, BUMALA (KENYA)
TEL: +254 741969132
EMAIL: info@butulatvc.ac.ke
The Commission Secretary/Chief Executive Officer,
Commission on Administrative Justice,
2nd Floor, West End Towers, Waiyaki Way, Nairobi.
P.O. Box 20414-00200 Nairobi
Tel: +254 (0)20 2270000/2303000
Online — We're here to help
